botakisbotakis

The age of
virtual assistants
& chatbots

is here!

Technology Platform for the implementation
and operation of AI Virtual Assistants and Chatbots

Find out more

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Gold award at the Mobile Excellence Awards

Easy to get information about the services and products of PPC. Gold award at the Mobile Excellence Awards, “mobile Customer Engagement & Personalized Services”.

Clients & Partners

PPC

PPC

messengervibernativewhatsapp
HEDNO

HEDNO

messengervibernative
EYDAP

EYDAP

messengernative
Municipality of Papagos Cholargos

Municipality of Papagos Cholargos

messengervibernative

The Virtual Assistant in your hands

Innovative - Personalized
Solutions

We create innovative solutions
for the needs of our clients

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Implementation
with artificial intelligence

We provide smart and
state-of-the-art applications

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Interconnection -
Multichannel Distribution

Transactional services and end-to-end
applications for our systems

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Examples

We are proud of our partnerships.

PPC: New Digital Assistant <br /> PPC Chatbot
dei.gr

PPC: New Digital Assistant
PPC Chatbot

PPC is the first provider
in the energy sector to
implement an innovative digital
chatbot platform with the aim of

Automatic digital <br /> assistant of HEDNO
deddie.gr

Automatic digital
assistant of HEDNO

HEDNO launches “Kyros”, a
new innovative digital platform
(chatbot) aimed at upgrading
customer service!

Automatic digital assistant <br /> of EYDAP
eydap.gr

Automatic digital assistant
of EYDAP

EYDAP launches a new
innovative digital platform (chatbot),
with the aim of upgrading
customer service!

Multichannel Distribution

The services we provide can be
connected through multichannel systems
and custom widgets that cover all needs.

Coming soon on whatsapp Whatsapp

Web Widget

widget

Facebook Messenger Viber

widget

Cross Platform

widget

Analytics backoffice

widget

API first

widget

Virtual assistants are now
available on viber

You can chat with the virtual assistant through
the most popular communication channels and
get the information that you need 24 hours a day.

webWidget
webWidget

Web widget

Through appropriate widgets, the users/visitors
of the website will have the opportunity to
contact the virtual assistant and
be informed.
- Users can contact the virtual assistant
directly through multiple channels
- Provision of valid and immediate information
- Provision of integrated services

Do you need a virtual assistant?

Contact us or call us at +30216 900 2600.

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A Virtual Assistant for everyone

forAll

Public administration - Municipalities - Ministries

forAll

Banks

forAll

Insurance

forAll

Businesses

forAll

Energy Environment

forAll

Tourism

gradAflows

Flows

A virtual assistant enables personalized scripts for immediate customer service.

Management environment

Flexible and adaptive.

With full access to functions and features of virtual assistants.

- Integration of the respective infrastructures (servers, databases, backup process)
- Operation of the Back office/administration application that supports the botakis platform
- Statistical data support
- Provision of APIs and SDKs for embedding third-party applications through the Back office/administration application control panel
- Logical table - questions and answers
- Reporting unanswered questions and one click dynamic enrichment
- Import of content via CSV files

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gradBanalytics

Analytics

Monitoring statistical data from a management environment in order to understand the traffic and improve the virtual assistant.

- View qualitative and quantitative data
- Live tracking of statistical results
- Export of CSV files
- Most asked questions
- Monitoring not handled answers

Functionalities

All the solutions we provide

functionalities

Botakis intelli 2

Artificial intelligence environment providing information of general interest (weather, signs, time, strikes etc.)

functionalities

Contact Information

Address (map) Telephone number Working hours

functionalities

Company Information

Frequently Asked Questions Products / Services Pricing Policy Price lists Bank Accounts Itineraries Offers

functionalities

Asynchronous Transactions

Appointments Room reservation Table reservation Taxi call Orders

functionalities

Synchronous – Automatic Transactions

Reservation and purchase of tickets Flight check-in Automatic order from an eshop

functionalities

Hello

Provision of recurring information upon request (e.g. news every 3 hours)

functionalities

Push

Forwarding messages or offers (e.g. offer of the day, happy hours)

functionalities

Payment

Payment gateway for mobile payments

functionalities

Machine learning AI

Machine learning and artificial intelligence process

functionalities

Agent

Support environment by an agent

Help Desk connection

Monitoring of topics, posts and reply management on popular mass social media platforms

Transformation of social content into ticket & operational flow to the right agent


- Integration of social accounts management (Facebook, Twitter, Instagram) from one point
- Pages management from one point
- One click conversion of a relevant report or message into a management matter of the social service desk
- Role distribution
- Forwarding issues and assignments
- Prioritization of issues, flags, workflows
- APIs for integration with third-party systems
- Standard replies
- Reporting
- Team dashboards - Performance
- IP and Network restrictions for more safety and single sign on
- Identity & access management for the agents
- Activity log

Integration with the website, social media and chatbot


- Web widget on the website and subpages of online services
- Integration with the chatbot for the script (human in the loop)

channelsMobile

Do you need a virtual assistant?

Contact us or call us at +30216 900 2600.