The age of
virtual assistants
& chatbots
is here!
Technology Platform for the implementation
and operation of AI Virtual Assistants and Chatbots
Find out more
The Virtual Assistant in your hands
Innovative - Personalized
Solutions
We create innovative solutions
for the needs of our clients
Implementation
with artificial intelligence
We provide smart and
state-of-the-art applications
Interconnection -
Multichannel Distribution
Transactional services and end-to-end
applications for our systems
Examples
We are proud of our partnerships.
PPC: New Digital Assistant
PPC Chatbot
PPC is the first provider
in the energy sector to
implement an innovative digital
chatbot platform with the aim of
Automatic digital
assistant of HEDNO
HEDNO launches “Kyros”, a
new innovative digital platform
(chatbot) aimed at upgrading
customer service!
Automatic digital assistant
of EYDAP
EYDAP launches a new
innovative digital platform (chatbot),
with the aim of upgrading
customer service!
Multichannel Distribution
The services we provide can be
connected through multichannel systems
and custom widgets that cover all needs.
Coming soon on 
Whatsapp
Web Widget
Facebook Messenger Viber
Cross Platform
Analytics backoffice
API first
Virtual assistants are now
available on viber
You can chat with the virtual assistant through
the most popular communication channels and
get the information that you need 24 hours a day.
Web widget
Through appropriate widgets, the users/visitors
of the website will have the opportunity to
contact the virtual assistant and
be informed.
- Users can contact the virtual assistant
directly through multiple channels
- Provision of valid and immediate information
- Provision of integrated services
A Virtual Assistant for everyone
Public administration - Municipalities - Ministries
Banks
Insurance
Businesses
Energy Environment
Tourism
Flows
A virtual assistant enables personalized scripts for immediate customer service.
Management environment
Flexible and adaptive.
With full access to functions and features of virtual assistants.
- Integration of the respective infrastructures (servers, databases, backup process)
- Operation of the Back office/administration application that supports the botakis platform
- Statistical data support
- Provision of APIs and SDKs for embedding third-party applications through the Back office/administration application control panel
- Logical table - questions and answers
- Reporting unanswered questions and one click dynamic enrichment
- Import of content via CSV files
Analytics
Monitoring statistical data from a management environment in order to understand the traffic and improve the virtual assistant.
- View qualitative and quantitative data
- Live tracking of statistical results
- Export of CSV files
- Most asked questions
- Monitoring not handled answers
Functionalities
All the solutions we provide
Botakis intelli 2
Artificial intelligence environment providing information of general interest (weather, signs, time, strikes etc.)
Contact Information
Address (map) Telephone number Working hours
Company Information
Frequently Asked Questions Products / Services Pricing Policy Price lists Bank Accounts Itineraries Offers
Asynchronous Transactions
Appointments Room reservation Table reservation Taxi call Orders
Synchronous – Automatic Transactions
Reservation and purchase of tickets Flight check-in Automatic order from an eshop
Hello
Provision of recurring information upon request (e.g. news every 3 hours)
Push
Forwarding messages or offers (e.g. offer of the day, happy hours)
Payment
Payment gateway for mobile payments
Machine learning AI
Machine learning and artificial intelligence process
Agent
Support environment by an agent
Help Desk connection
Monitoring of topics, posts and reply management on popular mass social media platforms
Transformation of social content into ticket & operational flow to the right agent
- Integration of social accounts management (Facebook, Twitter, Instagram) from one point
- Pages management from one point
- One click conversion of a relevant report or message into a management matter of the social service desk
- Role distribution
- Forwarding issues and assignments
- Prioritization of issues, flags, workflows
- APIs for integration with third-party systems
- Standard replies
- Reporting
- Team dashboards - Performance
- IP and Network restrictions for more safety and single sign on
- Identity & access management for the agents
- Activity log
Integration with the website, social media and chatbot
- Web widget on the website and subpages of online services
- Integration with the chatbot for the script (human in the loop)
